Effective Date: September 9th 2024

At Genetix Lab Services, we are dedicated to protecting your privacy and ensuring the confidentiality of your personal and genetic information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your data. Please note that Genetix Lab Services is not a laboratory and does not perform DNA testing. We are solely responsible for the collection of DNA samples, which are then sent to accredited laboratories for analysis.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Information: This includes your name, contact details (email address, phone number, physical address), and any other information provided when you interact with our services or complete forms on our website.
• Genetic Information: Biological samples, such as saliva or cheek swabs, collected for DNA testing, as well as the genetic data derived from these samples by accredited laboratories.
• Payment Information: While we may collect billing information such as credit card details at the time of purchase, our website does not store or retain any credit card or financial information. All transactions are processed securely through third-party payment processors that comply with industry standards and regulations.
• Website Usage Data: Information about your interactions with our website, such as IP address, browser type, device type, and usage data collected via cookies and other tracking technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Provision of Services: To facilitate the collection of DNA samples and send them to accredited laboratories for testing and analysis. Genetix Lab Services does not conduct the testing itself.
• Communication: To communicate with you regarding your orders, provide updates, respond to inquiries, and offer customer support.
• Promotional Purposes: By using our services, you consent to Genetix Lab Services using your personal information (such as your email address) to send you promotional materials, special offers, or other information related to our services. Your information will not be sold to third parties for their marketing purposes.
• Operational Improvement: To optimize our website, improve service delivery, and analyze usage trends to enhance the user experience.
• Legal and Regulatory Compliance: To comply with legal obligations, including data protection laws and regulatory requirements.

3. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors use our site, which allows us to improve its functionality and performance. You may choose to disable cookies through your browser settings; however, please note that doing so may affect the availability of certain features.

4. How We Share Your Information

We do not sell or rent your personal or genetic information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may disclose your information to trusted third parties, such as accredited laboratories and courier services, to facilitate the processing and delivery of DNA testing services. Genetix Lab Services only collects and sends DNA samples; the testing and analysis are conducted by accredited laboratories.
• Legal Compliance: We may disclose your information where required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to the same privacy commitments outlined in this policy.

5. Data Security

We take the protection of your personal and genetic information seriously and implement industry-standard security measures to safeguard against unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure storage of biological samples, and restricted access to your data by authorized personnel only.

6. Security Breaches

At Genetix Lab Services, we maintain stringent security protocols to protect your personal and genetic information. Although data breaches are extremely rare, no system is entirely immune to risks. In the unlikely event of a security breach, we will take immediate action to contain the situation, notify affected individuals, and comply with any legal requirements. Genetix Lab Services shall not be held liable for any unauthorized access, hacking, or other security breaches that are beyond our control, and you agree that any resulting damages or losses are not the responsibility of Genetix Lab Services. Please rest assured that we are continually enhancing our security measures to minimize such risks.

7. Right to Refuse Service

Genetix Lab Services reserves the right to refuse service to any individual or entity at our discretion. We may decline to provide services in situations where we believe doing so would violate legal requirements, ethical guidelines, or internal policies. Refusal of service may also occur in the event of inappropriate behavior or misuse of our services.

8. Your Data Protection Rights

In accordance with applicable data protection laws, you have the following rights concerning your personal information:

• Access to Your Data: You have the right to request access to the personal and genetic data we hold about you.
• Correction of Data: You have the right to request corrections to any inaccurate or incomplete information.
• Withdrawal of Consent: Where we rely on your consent to process your data, you may withdraw this consent at any time, except for the use of your data for promotional purposes, which is agreed upon by using our services.
• Data Erasure: You may request the deletion of your personal and genetic information, subject to any legal obligations that require us to retain certain data.

To exercise any of these rights, please contact us using the details provided on our website.

9. Data Retention

We retain personal and genetic information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Biological samples are securely destroyed after testing unless otherwise requested or agreed upon.

10. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect or process personal or genetic information from minors without verifiable parental or guardian consent.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy regularly to remain informed about how we protect your information.