Privacy Policy

Genetix Lab (“Genetix Lab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and genetic information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, purchase our services, or submit DNA samples for testing.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

B. Genetic Information

  • DNA samples submitted for testing

  • Genetic profiles derived from laboratory analysis

  • Test results and related documentation

C. Order and Account Information

  • Order history

  • Customer service communications

  • Consent forms and documentation

D. Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your DNA testing order

  • Perform laboratory analysis

  • Deliver test results

  • Communicate regarding your order

  • Provide customer support

  • Improve our website and services

  • Comply with applicable legal obligations

We do not sell or rent your personal or genetic information to third parties.

3. Genetic Data Protection

Genetic information is treated as highly sensitive data.

  • DNA samples are used solely for the ordered test.

  • Samples are stored only as long as necessary to complete testing and quality assurance.

  • After testing is completed, physical samples may be securely destroyed in accordance with laboratory procedures.

  • Genetic data is not shared with third parties except as required to perform laboratory analysis or comply with legal obligations.

4. Consent

By submitting a DNA sample, you confirm that:

  • You have obtained all necessary consent from the individuals whose samples are being tested.

  • You understand the nature and purpose of the test ordered.

Genetix Lab is not responsible for unauthorized sample submissions.

5. Data Sharing

We may share information only with:

  • Accredited partner laboratories for testing purposes

  • Secure payment processors

  • Service providers assisting with order fulfillment

  • Legal authorities when required by law

All service providers are required to maintain confidentiality and data protection standards.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:

  • Secure website encryption (SSL)

  • Restricted laboratory access

  • Secure data storage systems

  • Limited employee access to sensitive information

While we take reasonable precautions, no system can guarantee absolute security.

7. Data Retention

We retain personal and order information for as long as necessary to:

  • Fulfill the purpose of the test

  • Comply with legal and accounting requirements

  • Resolve disputes

Genetic samples are not retained longer than required for testing and quality control.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent (where applicable)

  • Request information about how your data is used

To exercise these rights, contact us at: support@genetix-lab.com

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance functionality

You may control cookie settings through your browser preferences.

10. Children’s Privacy

Our services are not directed to individuals under 18 without proper parental or legal guardian consent.

11. International Users

If you access our services from outside the United States, your information may be processed and stored in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Genetix Lab
Email: support@genetix-lab.com