Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Genetix Lab website and services. By accessing our website or purchasing our DNA testing services, you agree to be bound by these Terms.

If you do not agree, do not use our services.

1. Company Information

Genetix Lab (“Genetix Lab,” “we,” “us,” or “our”) provides DNA testing services, including paternity testing and related laboratory analysis.

2. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old;

  • You have the legal authority to submit DNA samples for testing;

  • You have obtained appropriate consent from all individuals whose DNA samples are submitted.

Genetix Lab reserves the right to refuse service where eligibility requirements are not met.

3. Nature of Services

Genetix Lab provides DNA analysis based on samples submitted by customers.

Unless explicitly stated otherwise:

  • Home paternity tests are for informational purposes only.

  • They may not be admissible in court.

  • Legal admissibility requires specific chain-of-custody procedures.

It is your responsibility to select the appropriate test type.

4. Customer Responsibilities

You agree that:

  • All information provided during checkout is accurate and complete.

  • You have lawful authorization to submit all samples.

  • You will follow collection instructions carefully.

Genetix Lab is not responsible for invalid results caused by improper collection or unauthorized sample submission.

5. Alternative Sample Testing

When selecting alternative or non-standard sample types:

  • DNA extraction success may vary depending on the sample quality.

  • Not all samples guarantee usable DNA.

  • Additional fees may apply if re-testing is required.

6. No Medical Advice

Genetix Lab does not provide medical, legal, or psychological advice. Test results should not be interpreted as medical diagnosis or legal determination without professional consultation.

7. Payment Terms

  • All orders must be paid in full at checkout.

  • Prices are listed in USD unless otherwise stated.

  • Genetix Lab reserves the right to change pricing at any time.

  • Payment processing is handled through secure third-party providers.

8. Refund Policy

Due to the nature of DNA testing services:

  • Orders may not be refundable once processing has begun.

  • Refund eligibility is determined at our sole discretion.

  • Shipping fees are non-refundable.

If a kit has been opened or samples submitted, refunds are generally not available.

9. Turnaround Times

Estimated turnaround times are provided for reference only.

Genetix Lab does not guarantee delivery dates, as processing times may vary due to:

  • Laboratory workload

  • Sample quality

  • Shipping delays

  • Additional verification requirements

10. Limitation of Liability

To the fullest extent permitted by law:

Genetix Lab shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Emotional distress resulting from test results

  • Decisions made based on test outcomes

  • Unauthorized submission of samples

Our total liability shall not exceed the amount paid for the specific service purchased.

11. Indemnification

You agree to indemnify and hold harmless Genetix Lab from any claims arising from:

  • Unauthorized DNA sample submission

  • Failure to obtain required consent

  • Misuse of test results

12. Data and Privacy

Your use of our services is also governed by our Privacy Policy.

By submitting samples, you consent to the collection, processing, and storage of personal and genetic data as described therein.

13. Intellectual Property

All website content, including text, graphics, logos, and reports, is the property of Genetix Lab and may not be reproduced without permission.

14. Governing Law

These Terms shall be governed by the laws of the State of New York without regard to conflict of law principles.

15. Dispute Resolution

Any dispute arising from these Terms shall be resolved through:

  • Good faith negotiation first

  • Binding arbitration, where permitted by law

Customers waive the right to participate in class action lawsuits.

16. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

17. Contact Information

For questions regarding these Terms:

Genetix Lab
Email: support@genetix-lab.com